Refund policy

1. Sale items are not eligible for return. If you are unsure about your item(s) eligibility, please email our customer service at shop@epic.my
2. Item(s) must be returned within 14 days upon receipt.
3. Item(s) must be returned unworn, unwashed, unaltered, undamaged, unused, and all with original tags attached.
4. Returned item(s) are subject to quality control. Shop4EPIC reserves the right to refuse a return if the item(s) show any signs of wear, alterations, misuse, or damage.
5. Shop4EPIC will not be held responsible for any damages or loss that occurs during your return shipment process. We also highly recommend that you use a postal service with a tracking option to track your return parcel.
6. Unless a defective or wrong item(s) was sent to you, all items are shipped at your own cost.
7. Item(s) can only be refunded without the postage fee. Shop4EPIC cannot guarantee a direct exchange, as we cannot confirm the availability of the item/size you wish to exchange for.
8. Shop4EPIC does not provide a refund for all orders. 

*Please allow up to 7 business days for the return to be processed.